SWAZI New Zealand

We get asked the same questions about our products and services, so we've listed some of the top ones here:

1. How do I contact Swazi?
2. How do I order on your website?
3. Where can I get a Cattledog?
4. How do I find a store near me?
5. What's the Swazi Warranty?
6. Where do I send my gear back for repair?
7. My gear has lost some of it's water repellency - what can I do?
8. How do I know what size I need?
9. How do I clean my Gore-Tex jacket?
10. What does 'waterproof' mean?
11. Is Davey Married?

1. How do I contact Swazi?

Swazi can be found at:

Swazi Apparel Limited
94 Oxford St, P O Box 567
Levin
New Zealand
Ph. +64 6 368 4822
Fx. +64 6 367 9246
E-mail: service@swazi.co.nz

2. How do I order on your website?

Just click on the left hand product menu to view our product section pages include the facility for you to add orders to a shopping cart and when you are ready proceed to the payment section of the site.
Easy huh?

3. Where can I get a Cattledog?

Email us at service@swazi.co.nz and we'll send out a Cattledog to you directly. But please note that all the product information (minus the stories) that is in the Cattledog is on our website.

4. How do I find a store near me?

If you are based overseas and want to find a store near you - you're out of luck… sorry, we only sell to our overseas customers direct from this website.

If you are New Zealand based then you can find out where the nearest store is to you by clicking on the Find a Swazi Outlet section and browsing the dealer list by region that pops up

5. What is the Swazi Warranty?

All Swazi garments are unconditionally warranted against faulty fabric and workmanship. We reserve the right to repair or replace at our discretion. We have a specific page for more details on our Warranty and repairs and returns policies here.

6. Where do I send my gear back for repair?

Our address is below. Before sending any gear back to us for repair, please read through our policy page.

Swazi Apparel Ltd
PO BOX 567
Levin 5540
New Zealand

7. My gear has lost some of it's water repellency - what can I do?

The simplest way to restore DWR (Durable Water Repellency) is to tumble dry or iron your garment. DWR is the ability of water to bead up and roll off the outer fabric instead of being absorbed. It is an ultra thin treatment that changes the surface tension of the garment and can be easily restored by applying heat. Over time the DWR will require replacing due to flex, abrasion and dramatic temperature changes. Use a fluoropolymer based water repellent spray-on treatment available at outdoor shops. We recommend Grangers XT spray.

8. How do I know what size I need?

Every individual product page has a link to our size chart. Click here to view.

9. How do I clean my Gore-Tex® jacket?

It is very important to wash your Gore-Tex® outerwear regularly to maintain it's performance. Before laundering, always consult your garment's care label to be completely sure.

Machine Wash separately on warm (40°C) using pure soap, double rinse and spin. We recommend pure soap products as they are less likely to leave a residue that will affect the Durable Water Repellent (DWR) finish.

Do not use bleach or fabric softener. Pre-wash stain removers can be used to treat stains on your garment. Treat stains quickly as possible for best results. Ensure your garment is rinsed well after washing. Re-treat with DWR finish when required.

Tumble Dry on a warm setting (55°C) until dry. Heat from the tumble dryer helps to enhance the Durable Water Repellency on the surface of the outer fabric - as it is heat activated.

Ironing. Tumble drying is recommended, however, ironing on the lowest steam setting will achieve a similar result.

Drycleaning is recommended for well used, dirty, sweaty and stained garments. Occasional dry cleaning won't harm the Gore-Tex® membrane and thoroughly cleans your garment. Ask your drycleaner to use clear solvent and to apply a fluoropolymer based water repellency treatment to the outer fabric.

10. What does waterproof mean?

Waterproof means exactly that - waterproof. A product is either waterproof or it isn't. You can't make a product that is 'more waterproof'. You can however make a product that is 'more water resistant'.

Water resistance is not water-proofness. Water resistance means that the product will resist water up to a point, then will begin to compromise. Waterproof means that the product is waterproof - no water, no compromise.

Swazi products are waterproof.

11. Is Davey Married?

Yes. Definitely.