Frequently Asked Questions

We get asked the same questions about our products and services, so we’ve listed some of the top ones here:

  1. How do I contact Swazi?
  2. How do I order on your website?
  3. Where can I get a Cattledog?
  4. How do I find a store near me?
  5. What’s the Swazi Warranty?
  6. Where do I send my gear back for repair?
  7. My gear has lost some of it’s water repellency – what can I do?
  8. How do I know what size I need?
  9. How do I clean my Aegis® jacket?
  10. What does ‘waterproof’ mean?
  11. Why am I getting wet?

1. How do I contact Swazi?

Swazi is based in Levin, New Zealand – where we design, make, and market all of our amazing gear from.  Get in touch with our people during office hours Monday – Friday 8.30am – 5pm (New Zealand time):

Swazi Apparel Limited
94 Oxford St, PO Box 567
Levin, New Zealand
Ph. +64 6 368 4822
Fx. +64 6 367 9246
E-mail: service@swazi.co.nz

2. How do I order on your website?

Just click on the  product menu to view our product section pages, add items to a shopping cart and when you are ready proceed to the payment section of the site.  Easy huh?

3. Where can I get a Cattledog?

Email us at service@swazi.co.nz and we’ll send out a Cattledog to you directly. But please note that all the product information (minus the stories) that is in the Cattledog is on our website.

4. How do I find a store near me?

We only sell our products through the very best retailers – we’re very selective about who we have representing our gear!  Find out where your nearest store is by clicking on the Swazi Stockists section or click here for the quick link.

5. What is the Swazi Warranty?

All Swazi garments are unconditionally warranted against faulty fabric and workmanship. We reserve the right to repair or replace at our discretion. We have a specific page for more details on our Warranty and repairs and returns policies here.

6. How do I send my gear back for repair?

Even astoundingly amazing Swazi garments sadly occasionally require repairs.  As a NZ based manufacturer we are one of only a few retailers who offer a repair service on our garments.  You need to have a look at our Repairs page and follow the instructions there.

7. My gear has lost some of it’s water repellency – what can I do?

The simplest way to restore DWR (Durable Water Repellency) is to tumble dry or iron your garment. DWR is the ability of water to bead up and roll off the outer fabric instead of being absorbed. It is an ultra thin treatment that changes the surface tension of the garment and can be easily restored by applying heat. Over time the DWR will require replacing due to flex, abrasion and dramatic temperature changes. Use a fluoropolymer based water repellent spray-on treatment available at outdoor shops. We recommend Grangers XT spray.

8. How do I know what size I need?

Every individual product page has a link to our size chart.

9. How do I clean my Aegis® jacket?

It is very important to wash your Aegis® outerwear regularly to maintain it’s performance. Before laundering, always consult your garment’s care label to be completely sure.

Machine Wash separately on warm (40°C) using pure soap, double rinse and spin. We recommend pure soap products as they are less likely to leave a residue that will affect the Durable Water Repellent (DWR) finish.

Do not use bleach or fabric softener. Pre-wash stain removers can be used to treat stains on your garment. Treat stains quickly as possible for best results. Ensure your garment is rinsed well after washing. Re-treat with DWR finish when required.

Tumble Dry on a warm setting (55°C) until dry. Heat from the tumble dryer helps to enhance the Durable Water Repellency on the surface of the outer fabric – as it is heat activated.

Ironing. Tumble drying is recommended, however, ironing on the lowest steam setting will achieve a similar result.

Dry cleaning is recommended for well used, dirty, sweaty and stained garments. Occasional dry cleaning won’t harm the Aegis® membrane and thoroughly cleans your garment. Ask your dry cleaner to use clear solvent and to apply a fluoropolymer based water repellency treatment to the outer fabric.

10. What does waterproof mean?

Waterproof means exactly that – waterproof. A product is either waterproof or it isn’t. You can’t make a product that is ‘more waterproof’. You can however make a product that is ‘more water resistant’.

Water resistance is not water-proofness. Water resistance means that the product will resist water up to a point, then will begin to compromise. Waterproof means that the product is waterproof – no water, no compromise.

Swazi products are waterproof.

11. Why am I getting wet?

The first question is are you feeling wet or just cold?  If you are just cold it usually means that the outer fabric is wetting-out and is absorbing water.  Often just washing and drying the jacket will solve this problem.  If you are still having wetting-out issues then an application of DWR (Durable Water Repellancy) is usually the solution.  We recommend Grangers XT spray however you can ask your local dry cleaner to use clear solvent and to apply a fluoropolymer based water repellent to the outer fabric.

If you are getting wet inside the jacket there are two reasons why – the most common is that the pores in the Aegis® membrane are blocked preventing perspiration from escaping from the garment.  The vapours collect and condense then soak into your layer under your jacket causing you to feel wet.  Often a good wash and dry to clean the outer fabric and the membrane will solve this problem.

Less commonly there may be minuscule holes in the membrane,  Swazi AEGIS® fabrics are very waterproof and incredibly durable, however, like ALL fabrics they are not indestructible or bulletproof.  They can be punctured by sharp objects like barbed wire or spiky vegetation and when the fabric is punctured it will leak.  Mostly these tiny puncture holes are not visible to the human eye, but can be detected in our water testing lab.  Our advice is be extremely careful of sharp objects – the general rule is if it can pierce the skin on the palm of your hand then it can also pierce the membrane in your garment.  If you are getting wet inside your jacket and a thorough wash has not improved the issue then send it in to us for testing.  Our Customer Services team will let you know lickety-split what the issue may be.