Warranty & Repairs

The Unique Swazi Lifetime Warranty:

All Swazi garments are unconditionally warranted against faulty fabric and workmanship for the natural life of the garment. We reserve the right to repair, replace or decline a claim at our discretion.

Fleece Garment Repairs:

Swazi undertake to repair your fleece garment if it has been accidentally torn or damaged free of charge, for the natural life of that garment while under recreational use. This warranty is subject to the garment being repairable and applies to the fleece fabric components of the garment only.

Aegis® Garment Repairs:

If you perforate or rip your Aegis® garment, please contact your retailer or service@swazi.co.nz for a repair quotation.  There is a small charge for all Aegis® repairs – this will be discussed with you once your garment has been assessed.

Zip Repairs:

Should you damage a zip in your garment you can send it back to us for a replacement zip.  There is a charge for this service of $30 per zip.  If the zip has failed due to a manufacturing fault then we will replace it at no charge.

Repairs Process:

  • Wash and dry your garment
  • Complete the Garment Repair Form
  • Send $10 Postage & Packing along with your clean garment and completed Garment Repair Form to: Swazi Apparel Ltd, PO Box 567, Levin, New Zealand
  • When returning gear to our workshop, please write the following on the outside of the package: ‘Clothing returned to manufacturer for credit/repair/exchange’ It helps our friends at customs categorise it and means we get the gear quicker.

 

Please note that if the garment is not washed or accompanied by the Postage & Packing fee then it will not be repaired.